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Have a question about shipping lines, storage policies, or sourcing methods? Write to us, or connect instantly via instant chat apps.

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Email Inquiry

contact@graypoplar.com

PGS Tech Limited Offices

Shenzhen Office: 28/F, 168 Fuhua 3rd Road, Futian District, Shenzhen, China.
Hong Kong Office: 5/F, Blk B, Profit Ind Bldg, 1-15 Kwai Fung Cres, Kwai Chung, HK.
Common Inquiries

Frequently Asked Questions

Get quick answers regarding operational policies, shipping lines, and customization capabilities.

We do not require any MOQ for standard order fulfillment. You can synchronize your store and ship 1 order per day. However, for custom printed boxes or custom poly mailers, packaging suppliers require an MOQ (typically 500-1000 pieces), which we store for you and use on-demand.
Our standard shipping lines (YunExpress / VIP lines) take 5-12 business days to major destinations like the USA, UK, Germany, and Australia. We also provide economy packets that take 12-25 business days at a lower cost.
No setup fees, subscription fees, or monthly storage fees for active inventory. We offer up to 30-60 days of complimentary warehousing storage for your products. Storage fees only apply if inventory remains inactive or unsold for an extended period (over 60 days) to prevent dead stock accumulation. Sourcing is also 100% free; you only pay for the product cost and the shipping fees when your customer orders.
Since we inspect 100% of products at our warehouse before packaging, defect rates are extremely low (<0.2%). If an item is damaged during shipping or is defective, we provide a full refund or free reshipment upon receiving photos or video proof.